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Limited seats available! Register today to secure your spot at the Telco Transformation Summit and take the first step towards transforming your business.
The telecommunications industry is at a crossroads. Traditional business models are being disrupted, customer expectations are soaring, and new technologies are reshaping the competitive landscape. It's time to take action and shape the future of your business.
Agenda:
2:00-2:45pm-Reimagining the CSP Business Model: Strategies for Success in a Changing Landscape
Join Dan Thygesen, SVP - Products, Partnerships & Growth, T-Mobile Wholesale, Chad Dunavant, Chief Product & Strategy Officer, CSG, Kal Amery, VP, Partner Solutions, TELUS and Grant Lenahan, Partner & Principal Analyst, Appledore Research as they discuss the evolution of CSP business models, including:
-Challenges and opportunities facing traditional business models
-Exploring new revenue streams beyond connectivity
-Leveraging technology to enable new business models
-The impact of netco/servco/opco separation on operations and strategy
-Streamlining the quote-to-cash cycle for improved efficiency and revenue generation
-The role of partners in driving success and why employee and partner experience should be top of mind
-Strategies for navigating the changing competitive landscape
-The impact of 5G, AI, and edge computing on business strategies
2:50-3:35pm- CX as the North Star of Digital Transformation
In today’s telecom landscape, long-term success is about more than customer acquisition—it’s about driving growth while reducing costs. Customer Experience (CX) has become the key to transforming digital strategies and achieving sustainable profitability.
Join this panel session to explore how CSPs can leverage CX to create seamless, personalized customer journeys that drive post-acquisition growth. Discover how AI, data, and 5G can proactively meet customer needs while streamlining operations and reducing costs. We’ll highlight strategies to turn every touchpoint into a growth engine, and how strategic partnerships can enhance efficiency and drive long-term success.
Don’t miss the insights that will help you grow faster and smarter.
3:40-4:25pm- Technology Showcase
Featured Solutions:
-Ascendon / AWS: Explore how CSG Ascendon, powered by AWS, is transforming the billing experience with generative AI. This demo highlights a groundbreaking solution that delivers hyper-personalized customer interactions, reducing call center volume and boosting loyalty by making billing a seamless and engaging experience. See how AI-driven communications can turn the billing process into a strategic advantage for CSPs, enhancing both efficiency and customer satisfaction in a competitive market.
-Bill Explainer: Boost the billing experience and take your data further. Provide a proactive approach to billing communication with customers. Learn how CSG Bill Explainer, a cloud-based bill presentment offering, helps you leverage customer and billing data to create a positive billing journey.
Join us at the Telco Transformation Summit, where industry leaders, innovators, and visionaries converge to share strategies and showcase the technologies that are driving strategic growth for the industry.
Doors Open: 1:50 PM