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Session Speakers
Session Description
Virtually every business, enterprise, and organization of any size is looking to engage with consumers through a trusted means of communication. Regulators and policymakers are also looking to ensure that consumer engagement is rooted in a trusted ecosystem whether via messaging or voice platforms. This forum provides an opportunity for ecosystem stakeholders to learn about the latest efforts to facilitate non-consumer to consumer communication while keeping consumer protection at the core of industry efforts.
This is an invitation only session. You must have pre-registered and been accepted by CTIA to be admitted. Walk ups will not be permitted into the session.
ConnectMobile 2024 Agenda
Keynote Address: Unlocking the Power of Network APIs to Drive Exponential Innovation
Niklas Heuveldop, Vonage CEO, shares insights on how Vonage is navigating challenges and opportunities, expanding on what’s possible today by using APIs to make advanced 5G network capabilities available to the world’s developer community to accelerate innovation. He’ll discuss how driving an open ecosystem enables developers to create a new class of applications to transform the way enterprises operate and engage with customers, providing new value-added services across industries and the public sector, while also helping communications service providers find new ways to monetize the network.
The discussion will cover the vision for shaping the future of digital communication, technological advancements, market trends and use cases.
Niklas Heuveldop, Senior Vice President, Head of Business Area Global Communications Platform and CEO of Vonage, Ericsson
Partnering on Enforcement to Protect the Ecosystem
Government and industry representatives discuss the various initiatives reflecting the impactful role that public and private partnerships play in the unwanted message mitigation space. Panelists will focus on how federal and state enforcers work with industry through initiatives such as CTIA’s Secure Messaging Initiative (SMI), to identify and target bad actors in the messaging space.
Tracy Nayer, Special Deputy Attorney General, Consumer Protection Division, North Carolina Department of Justice
Mike Rudolph, Chief Technology Officer, YouMail
Kristi Thompson, Chief, Consumer Division, Enforcement Bureau, FCC
Moderator: Sarah Leggin, Assistant Vice President, Regulatory Affairs, CTIA
The Future of Messaging: A North American Perspective
For more than 30 years, SMS has been the predominant interoperable wireless messaging protocol in the U.S. This panel discusses the future of SMS, RCS and other messaging technologies.
Jason Brand, Director of Product Management, Podium
James Lapic, Senior Director of Product Management, Twilio
David Ress, Messaging Strategy Leader, Bandwidth
Kathy Schroeder, Consumer Messaging Product Management, AT&T
Lodema Steinbach, Vice President of Commercial Messaging Product and Carrier Relations, Sinch
Moderator: Jeff Simmons, Vice President, Technology Programs, CTIA
BCID™: Restoring Trust in Voice Calling
This panel highlights Branded Calling ID, an ecosystem-driven solution that aims to restore trust in voice services by securing and enhancing the calling information consumers receive. BCID™ is the only industry-led Branded Calling ID, standards-based Rich Call Data ecosystem engineered to be secure by design to deliver trusted, branded calls nationwide for enterprise businesses.
Melissa Blassingame, Regional Vice President, Partner Alliances, Twilio
John Bruner, President & CEO, Aegis Mobile
Rebekah Johnson, Founder and CEO, Numeracle
Moderator: Michelle James, Vice President, Strategic Industry Programs, CTIA
The State of Messaging & Consumer Voice Engagement: A CTIA Research Special Report
In a repeat performance following their highly acclaimed 2023 presentation, Dr. Bob Roche and Sean McNicholas from CTIA present new data and insights into the ever-growing and constantly evolving messaging and voice industries. Their analysis highlights the latest trends, innovations, and challenges shaping the future of messaging and consumer engagement in the voice channel.
Sean McNicholas, Manager, Research, CTIA
Robert Roche, Vice President, Research, CTIA
Fireside Chat: Jen Kessler VP, Product, Klaviyo
How and where consumers buy has drastically changed in the last few years, disrupting every brand's marketing mix. Join Klaviyo's VP of Product as she discusses how the most successful brands are implementing omnichannel strategies to build relationships with their customers, converting them into loyal and repeat buyers.
Jennifer Kessler, Vice President of Product, Klaviyo
Moderator: TJ Thinakaran, CEO, CasselRoad
Lunch, Sponsored by BCID™ & MorganFranklin Consulting
Removing Friction from Identity: A Conversation with ID.me CEO
The IRS uses ID.me to verify the identity of the American taxpayer. Some would say, ID.me has solved Know Your Customer (KYC) on a grand scale. Founder, CEO, and Iraq combat veteran Blake Hall shares his founding story and the lessons learned working to unlock identity and keep platforms clean.
Blake Hall, Founder and CEO, ID.me
Moderator: Jeff Simmons, Vice President, Technology Programs, CTIA
Protecting the Consumer: The Goals and Strategies of the Secure Messaging Initiative
CTIA’s Secure Messaging Initiative (SMI), is a collaborative industry-led effort aimed at enhancing messaging ecosystem efforts to fight unwanted or illegal text message spam. The discussion highlights the SMI's mission to protect consumers from spam and support enforcement.
Alison Billings, Regional Vice President, Industry Compliance, Twilio
Alex Bobotek, Lead Messaging Anti-Abuse Strategy and Architecture, AT&T
Elizabeth Gray Nunez, Government Affairs Counsel, Verizon
Ethan Gustav, Group President, North America, Infobip
Mark Methenitis, Director, Legal Affairs, T-Mobile
Moderator: Mike Beirne, Director, Regulatory Affairs, CTIA
Enriching Engagement Between Brands and Consumers
This fireside chat expands on Attentive's theme last year, focusing on how advancements in AI and rich messaging channels are transforming brand-consumer interactions. Learn how AI enables smarter, more responsive communication, and how rich channels like RCS enhance the quality of these interactions. With real-world examples, this session provides actionable insights on leveraging these technologies to improve customer experiences and drive business results.
Karine Terzibachi, Senior Vice President, Business Operations, Attentive
Moderator: TJ Thinakaran, CEO, CasselRoad
Know Your Sender: Enhancing Transparency in the Messaging Ecosystem
Knowing the sender of messaging traffic is a baseline expectation among messaging ecosystem partners and regulators to facilitate legitimate traffic and stop bad actors. This panel will discuss the evolution of KYS in the messaging ecosystem, including best practices for registration, vetting, verification, and other efforts to know your sender/brand in the message space. Industry veterans will provide perspectives on efforts to ease friction in onboarding through streamlined processes and diversify verification resources that can enhance transparency and trust in identity.
Cecilia Corral, Co-Founder & Chief Strategy Officer, CareMessage
Kathryn Dall’Asta, Vice President & Deputy General Counsel, CTIA
Sarah Giraldi, Director, Governance and Messaging Operations, EZ Texting
Kim Klausner, Director of Operator Relations, Sinch
Moderator: Matthew Gerst, Partner, Wilkinson Barker Knauer
Fireside Chat: Alex Beller, President Postscript
Postscript champions SMBs in text message marketing, establishing itself as a leader in SMS-only marketing for SMBs on the Shopify platform. President and Co-Founder Alex Beller discusses the company's scaling journey and the challenges of building solutions for America's small businesses.
Alex Beller, Co-Founder & President, Postscript
Moderator: Jeff Simmons, Vice President, Technology Programs, CTIA
Doors Open: 8:00 AM