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How do I reset my password?

If you have forgotten your password, you can reset it by visiting the registration website, clicking on the "Sign In" button and then the "Forgot Password" link.  You will receive a password reset email

Please check your junk / spam folders for the email if you did not receive it.
 

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Why am I not receiving any communications?

There are many factors why emails may not be received and is probably down to the individual mail server settings or the spam filtering used by your company. Please check your spam folder and contact the IT department of your company to ask them to whitelist [email protected]
 

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How do I make changes to my registration?

Log in to your registration account and click “Update My Personal Info” to edit your personal information. Please note, your Primary Email Address and Last Name cannot be changed. Contact the Registration Team at [email protected] if you need additional assistance.

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How can I unlock my account?

If you see an error message saying that your account is locked, please contact [email protected] 

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Can a fake email address be used for attendee registration?

A valid email address is required to register for MWC.  If you do not use a valid address, you will not receive any invitations, confirmation of your registration, visa support letters, password recovery and other important registration emails.

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How can I add an alternative email address to my registration?

You can opt to add an additional email address during the registration process or you can log back into your registration account and update your Contact Information

You will receive copies of your registration emails (except password reset or visa support letter) to this additional address.

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How can I change my contact information?

If any of your information has changed, just log back into your account and edit the Contact Information section. Please note, you will not be able to change your email address.  If you need to change your email address, please contact [email protected] for assistance.

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How can I stop receiving GSMA emails?

If you wish to manage other emails that the GSMA may send to you, please access the Email Preference Centre to manage your opt-in choices.

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