Speaker Bio
As a visionary leader passionate about digital transformation, Pranay has championed innovative technology solutions to enhance customer experiences. He has contributed significantly to the industry by developing and executing award-winning programs that leverage cutting-edge technologies. Pranay's technical expertise includes digital and distribution commerce platforms, workflow orchestration, supply chain logistics, telecom networks, robotic process automation, machine learning, and cloud computing, enabling him to bring innovative ideas to life.
Pranay's strategic thinking and business acumen enable him to align technology solutions with key business objectives. He has experience in defining and implementing technology strategies that optimize cost efficiency, enhance customer experience, and drive digital transformation through data-driven decision-making leveraging analytics to identify areas for improvement and optimize operational metrics.
In his current role, as Associate Vice-President for Digital Platforms & Assisted Sales at Verizon Consumer Group, he led digital transformation through aggressive experimentation and implementation of Generative AI and LLMs & by creating seamless omni-channel experiences across all sales and service channels, with an emphasis on “phygital” solutions that bridge the gap between digital and physical spaces. This includes pioneering initiatives such as “touchless retail,” intelligent lockers, smart vending, interactive kiosks, and augmented reality features for Verizon stores.