Speaker Bio
Raúl Castañón is a senior research analyst in the 451 Research technology research group within S&P Global Market Intelligence. He contributes to the Customer Experience & Commerce channel, focusing on business communications and the customer experience. His areas of concentration include communications platform as a service, contact center as a service, conversational AI, speech technologies, chatbots, and intelligent assistants.
Raúl arrived at S&P Global Market Intelligence through its 2019 acquisition of 451 Research. Before 451 Research, he was a product manager at EMOSpeech, a startup focused on speech emotion recognition technology. At Comverse Network Systems, he gained significant experience in product marketing working with Tier 1 mobile operators to define strategy, pricing, and business models for voice and data products. Raúl is widely quoted in the top-tier press, including publications such as Business Insider, CIO, Computerworld, Fortune, The Information, and Wired.
Raúl holds a bachelor’s degree from ITESO University in Guadalajara, México; a certificate in telecommunications from ITESM Mexico City; and an MBA from the Fuqua School of Business at Duke University.
Raúl arrived at S&P Global Market Intelligence through its 2019 acquisition of 451 Research. Before 451 Research, he was a product manager at EMOSpeech, a startup focused on speech emotion recognition technology. At Comverse Network Systems, he gained significant experience in product marketing working with Tier 1 mobile operators to define strategy, pricing, and business models for voice and data products. Raúl is widely quoted in the top-tier press, including publications such as Business Insider, CIO, Computerworld, Fortune, The Information, and Wired.
Raúl holds a bachelor’s degree from ITESO University in Guadalajara, México; a certificate in telecommunications from ITESM Mexico City; and an MBA from the Fuqua School of Business at Duke University.